REFUNDS OR EXCHANGES
Thank you for choosing www.glasslockpantry.com to shop. We are committed to providing high-quality glass food jars and want you to be satisfied with your purchase. If you are not completely satisfied with your purchase, here are our return and exchange terms:

  1. Return Policy
    ●Return Time Limit: You can make a return request within 30 days of receiving the product. Return requests after this period will not be accepted.
    ●Product Condition: The returned product must be in its original condition, unused, undamaged, and include all original packaging and tags. We will not be able to process returns if the product has been used or damaged.
  2. Exchange Policy
    ●Exchange Request: If you wish to exchange the product, please make a request within 30 days of receiving the product. The exchanged product must be unused, in good condition, and include all original packaging and tags.
    ●Exchange Logistics: When making an exchange, please bear the return shipping fee and the re-mailing fee for the exchange.
  3. Return or Exchange Process
    ●Contact Customer Service: Please contact us via email at boldshop@glasslockpantry.com to inform us of your return or exchange request and provide the order number and relevant information.
    ●Confirm Request: We will review your request and reply to confirm. If eligible, you will receive the return address and further instructions.
    ●Send back the item: Send the item back to the address we provide. Please keep the waybill receipt in case of loss.
    ●Processing Return or Exchange: Once we receive the returned item and confirm that its condition meets the return or exchange conditions, we will process your refund or shipment of new items within 5 business days.
  4. Refund Policy
    ●Refunds will be processed through the original payment method, and the refund amount will include the cost of the item itself, but excluding postage (if applicable).
    ●Please note that it may take 3 business days for the refund to be reflected in your payment account.
  5. Special Circumstances
    ●If you receive an incorrect or damaged item, please contact us within 7 days of receipt. We will arrange a replacement or refund and bear all related shipping costs.
  6. Contact Us
    If you have any questions about our return and exchange policy, or need further assistance, please feel free to contact us:
    ●Email: boldshop@glasslockpantry.com

Thank you for your support of www.glasslockpantry.com, we look forward to providing you with quality products and services!